379 Hotels, 57,781 Rooms(As of 5/9/2018)|over 15 million APA card member

Privacy Policy

Business Operators Handling Personal Information
・APA HOTEL Co., Ltd.
・APA RESORT Co., Ltd.
・APA SERVICE Co., Ltd.

The above-listed business operators handling personal information (hereinafter, “we,” “us” or “our”) have the following view on the handling of personal information. Please also read the “Accommodation Contract,” the “Terms and conditions of APA Hotel membership”, and the following our “Privacy Policy” before using our services, including those provided on the APA Hotel official website (www.apahotel.com) and the APA application (hereinafter, the “Services”).


Personal Information Protection Guidelines
The mission of our business is to provide “Always Pleasant Amenity,” for which our name stands, in which our guests proudly stay and our staff proudly offer comfortable hospitality to our guests, based on the concept of “new urban hotel (highly functional, high-quality, and environmentally friendly),” Japan’s first global standard model advocated by APA Hotel.
To carry on this business, we are in a position to collect personal information from our customers and business partners.
For this reason, we handle personal information under the following policy as a measure to further enhance our level of protection of personal information and will continuously improve this measure.

1. Collection of Personal Information
We collect personal information appropriately to the extent necessary for our operations.

2. Use of Personal Information
We specify, as far as possible, the intended use of personal information and use personal information to the extent necessary for such intended uses.

3. Provision to Third Parties
Unless otherwise specified in any applicable law or our Privacy Policy, we do not provide personal information to third parties without the prior consent of the person to whom the personal information relates.

4. Outsourcing
If all or part of our handling of personal information is outsourced to an external party, we will ensure an appropriate level of protection of personal information by selecting an external contractor which meets the level of protection of personal information set by applicable law and us and by providing necessary and appropriate supervision. This will also apply to any subcontracting by the contractor.

5. Security Control Measures
We take necessary and appropriate security control measures to prevent leakage or loss of, or damage to, or any other accident involving, personal information and will continuously improve these measures.

6. Compliance with Laws and Regulations and Other Rules
We comply with all laws and regulations on the protection of personal information, relevant guidelines established by the national government, ordinances for the protection of personal information established by local governments, and other relevant rules.

7. Response to Inquiries
We will sincerely and appropriately respond to requests for disclosure, correction, deletion, and discontinuation of use of personal information held by us, as well as to other inquiries about our handling of personal information.
Please address all inquiries to the contact address specified in our Privacy Policy below.


Revised on September 1, 2018





Privacy Policy

This Policy applies to your use of the Services (including related services, applications, tools, etc.) provided by us. Please only use the Services after you have read and understood this Policy as well as various contracts, terms and conditions, rules, etc. established by us. Your use of the Services constitutes your consent to this Policy, and we will handle your personal information based on your consent.


1.The Information We Collect
For the purposes stated in Section 2 (“Intended Uses of Information”), we collect information about you as described in this Section 1. Unless necessary for the purpose of providing you with the Services or unless permitted by law, we do not collect information of yours that may be considered sensitive, such as information relating to your race, religion, social status, medical or criminal history, or whether you were a victim of a crime (hereinafter collectively, “special care-required personal information”). In the event that you voluntarily give your special-care required personal information to us, we will treat such information as information related to your use of the Services (1-2) that has been provided to us with your consent, and process it in accordance with this Policy.

1-1. Information to be collected directly from you
(1) Your name, address, telephone numbers, gender, age, date of birth, and other information about you
(2) Forms of identification as required by law or otherwise (such as your driver’s license or passport), and information included therein
(3) Your email address
(4) Your login ID and password (including your authentication information for the external linkage function, if any, that you use to log in; the same applies hereinafter)
(5) Other information collected with your prior consent

1-2. Information related to your use of the Services
(1) Information relating to your accommodation reservations
(2) Information relating to your use of the Services
(3) Information relating to your payment

1-3. Information to be automatically collected
(1) Information relating to your communication terminal (geo-location information, ID information specific to your terminal, type of browser, information on software, etc.)
(2) IP address
(3) Other information to be collected using cookies, etc. (for details, please read the “Cookie Policy” below)
(4) Information to be collected through security cameras and other security technologies

1-4. Information we collect from other sources
If necessary for the purposes stated in Section 2 (“Intended Uses of Information”) and to the extent permitted by law, we will collect necessary information from our business partners or other third parties or from publicly available sources. Such information includes your credit information and information necessary for fraud detection. In addition, based on your separate consent (which refers particularly to, but not limited to, cases where you have logged in using an external linkage function), we may collect other personal information about you from third-party sources.


2.Intended Uses of Information
2-1. We use the information about you that we collect within the following intended uses:
(1) Confirmation of your identity
(2) Provision of the Services
(3) Management of the status of provision and use of the Services
(4) Advertising and other promotional activities and verification of their effects
(5) Surveys and analyses of the use of the Services
(6) Continuous improvement of the Services and improvement of customer satisfaction
(7) Development of new services and research, development, and marketing of services
(8) Responding to customer inquiries, etc.
(9) Contacting customers where necessary for our business, such as giving important notices about the Services
(10) Detection and mitigation of, and preventive measures against, fraudulent or illegal activities (including breaches of our contracts, terms and conditions, rules, etc., unauthorized access, cyber-attacks, scams, and other illegal or potentially illegal activities).
(11) Measures to be taken under law, etc.

2-2. If we intend to use customer information for any purpose other than those listed above, we will complete required formalities in advance.


3.Shared Use
(1) You acknowledge in advance that we, hotels of APA HOTELS & RESORTS and APA Partner Hotels, and our group companies (hereinafter collectively, “shared users”) will make shared use after taking measures to protect personal information pursuant to the following.
(2) Each hotel of the APA Partner Hotels provides accommodation and other services at its own risk under the accommodation contract (general terms and conditions), privacy policy, etc. established by the hotel. Such accommodation contract is concluded directly between the guest and the hotel of the APA Partner Hotels, and we assume no responsibility for such accommodation contract or the accommodation and other services accompanying such accommodation contract.
(3) For lists of these hotels and our group companies or to make requests for disclosure, correction, deletion, or discontinuation of use of personal data held by any of these hotels or companies or to make other inquiries, please check the APA Hotel official website and the respective privacy policies established by these hotels and companies.

3-1. Types of shared information
(1) Information relating to your accommodation reservations
(2) Your APA Hotel membership information
(3) Information relating to your use of membership privileges, etc.

3-2. Purposes of shared use
Same as those stated in Section 2 (“Intended Uses of Information”).

3-3. Manager of shared use
APA HOTEL Co., Ltd.


4.Provision to Third Parties
4-1. Except in the following cases, we will not disclose or provide your personal information to any third party:
(1) Cases where you have given your prior consent.
(2) Cases where part of our handling of personal information is outsourced to a third party (hereinafter, a “contractor”) for any of the purposes stated in Section 2 (“Intended Uses of Information”).
(3) Cases where such personal information is provided to any of our shared users.
(4) Cases where such disclosure or provision is permitted or required by law, etc.
(5) Cases where such disclosure or provision is necessary to protect the life, body or property of a person and where it is difficult to obtain the consent of the person to which such personal information relates.
(6) Cases where such disclosure or provision is particularly necessary for the improvement of public health or for the promotion of healthy development of children and where it is difficult to obtain the consent of the person to which such personal information relates.
(7) Cases where we must cooperate with any administrative or judicial organ, etc. due to special circumstances.
(8) Cases where there are objective, reasonable grounds for us to believe that you have breached any of our terms and conditions, contracts, rules, etc. and that we have no choice but to disclose information about you to protect our or any third party’s rights, property, services, etc.
(9) Cases where such personal information is disclosed in a manner whereby you cannot be personally identified.
(10) Cases where our business is succeeded to by another entity by way of a merger, company split, business transfer or otherwise.

4-2. If any administrative or judicial organ, etc. requests us to disclose or provide your personal information under legal provisions (this may occur particularly in the course of a criminal investigation or other judicial proceedings, etc.), we will deal with such request in accordance with our internal rules and applicable laws and regulations.

4-3. If you pay for the Services by credit card or otherwise through a third party, we may disclose your personal information to the credit card company or other third-party intermediary in order to prevent unauthorized use. You may only use these payment methods after you have consented to such disclosure.

4-4. If we intend to provide your information to a third party for any reason other than those described above, we will complete required formalities in advance.

4-5. We will not sell, loan or otherwise provide your personal information to any third party for any purpose without your consent.


5.Services, Etc. Provided by Third Parties
5-1. External linkage function
In cases where you log in to your My Page on the APA Hotel official website or the APA application using an external linkage function, the following provisions will apply:
(1) When you log in, you may be asked to give your permission for us to access your personal information. In this case, you may use the linkage function only if you check the relevant terms and conditions and give your permission at your own discretion.
(2) The registration, use, etc. of your login ID and password for an external linkage function is subject to the terms and conditions established by the provider of such external linkage function.
(3) In cases where you use an external linkage function, you will use such linkage function at your own risk and we assume no liability for any loss or unauthorized use of your login ID or password or for any failure, errors or any other trouble or matter arising between you and the provider of such linkage function.

5-2. Payment settlement function
In cases where you pay for the Services using the payment settlement function of the APA Hotel official website or the APA application, the following provisions will apply:
We outsource the handling of customer credit card numbers and payment information to our contractors for the purpose of processing payments. Information to be used to process payments is stored not at us but at such contractors for a necessary and reasonable period for them to perform the contracted services.

5-3.Third-party websites
We cannot assume any responsibility for any provision, collection, etc. of personal information taking place on third-party websites linked from or to the Services. Please check applicable privacy policies on the respective companies’ websites before using these websites at your own discretion.


6.Updating Your Information
6-1. My Page function
In cases where you update your personal information using the My Page function of the APA Hotel official website or the APA application, the following provisions will apply. Please read carefully together with the Terms and conditions of APA Hotel membership.
(1) We provide you with easy access to your personal information. You are able to view or modify or otherwise update your personal information by the method prescribed by us.
(2) If you wish to access your personal information in written form instead of using the My Page function, please contact us via the method described in Section 12 (“Contact Us”), whereupon we will provide details of the procedures. Fees will apply. Please be advised in advance that we may not be able to accommodate your request depending on the nature of the information or how it is stored.
(3) You have an obligation to strictly control your personal information at your own responsibility to prevent third parties from accessing such information.
(4) You are responsible for managing and updating your membership information to ensure your accurate and up-to-date membership information has been registered. In the event of change of your membership information, please promptly change your membership information at your own responsibility on the APA Hotel official website or the APA application through the procedure prescribed by us or change such information at the front desk of a hotel of APA HOTELS & RESORTS. We assume no liability for any damage, disadvantage, loss of opportunity, etc. suffered by you or any third party as a result of your failure to complete the change procedure.


7.Your Choices
In principle, you will have a choice whether to provide information to us. However, where you choose not to provide us with certain information, some of the features of the Services may not work, resulting in unavailability of the affected Services or features to you. You may also be unable to receive certain benefits, such as membership privileges. You can change your preferences for receiving our promotional email at any time through the procedure prescribed by us.


8.Storage Period
We will store your personal information so long as necessary for the purposes stated in Section 2 (“Intended Uses of Information”) and will promptly erase such information without delay if it is no longer necessary. We may store and use, for a certain period, personal information on customers who have discontinued their use of the Services, in order to fulfill our legal obligations or to make contact where necessary for our business or take other action.


9.Extraterritorial Transfer of Personal Information
For the purposes stated in Section 2 (“Intended Uses of Information”), we may handle your personal information by transferring it to a non-EU country, including Japan. In such non-EU country, individual data subjects may not be granted the same rights as those granted to them by the GDPR. In such case, we will take necessary and appropriate measures to protect your personal information in accordance with applicable laws and regulations.


10.Changes to This Policy
Please be advised in advance that we may make changes to this Policy without notice in order to comply with applicable law or for our legitimate business purposes. For up-to-date information, please visit the APA Hotel official website.


11.Personal Information Manager
The person specified below is responsible for managing all personal information held by us:
【Personal Information Manager at APA GROUP Tokyo Headquarters】


12.Contact Us
(1) Please address any requests for disclosure, correction, deletion, or discontinuation of use of any personal information held by us, or requests for exercise of your data portability right, or any other inquiries about our handling of personal information to the contact address specified below. We will provide you with details of the relevant procedure.
(2) Depending on the nature of your inquiry, you may be requested to provide your ID documents (including sending copies of official proof of your identity by mail) and to fill out and provide our prescribed forms. We will respond to your request without delay after confirming that the request has been made by the person to whom the relevant personal information relates, in accordance with applicable law and our internal rules.
(3) We will disclose personal data held by us only after confirming that the request has been made by the person to whom the personal data relates, except in the following cases:
(i) Cases where such disclosure is likely to damage the life, body, property or other right or interest of such person or any third party.
(ii) Cases where such disclosure is likely to significantly hinder the proper performance of our services.
(iii) Cases where such disclosure would violate any other law or regulation.
(4) We will discontinue our use of your personal data held by us only after confirming that the request for such discontinuation has been made by the person to whom the personal data relates. However, such discontinuation may result in your inability to use all or part of the Services.
(5) Depending on the nature of your inquiries, fees may apply.
(6) Please be advised in advance that we may not be able to accommodate your request due to applicable legal provisions and depending on the nature of the personal information or how it is stored.
(7) Please be advised in advance that we cannot accommodate your request if your request is obviously groundless or is excessive or if you have repeated the same inquiry.

【Contact address for inquiries about personal information】
APA GROUP Tokyo Headquarters
 Address:〒107-0052 
APA Akasakamitsuke Bldg., 2F
3-2-3 Akasaka, Minato-ku, Tokyo
Person in charge of Personal Information
 TEL:03-5570-2111 (Hours: 10:00 ~ 17:00 on weekdays)
 FAX:03-5570-2137  
 E-mail : soumubu@apa.co.jp



Revised on September 1, 2018





Cookie Policy

The APA Hotel official website or the APA Application (hereinafter collectively, the “Website”) uses cookies and other technologies to continuously improve the Services and to provide meticulous services that are tailored to your interests.
This Policy sets forth the details of Cookies, Etc. (as defined in Section 1 (“Definition of Cookies, Etc.”) and including those set up on third-party websites; the same applies hereinafter) managed by us and those managed by third parties, as well as how you can manage these Cookies, Etc.


1.Definition of Cookies, Etc.
The term “Cookies, Etc.” means information stored in text files or through any technology similar thereto (including cookie, web beacon, etc.) stored in your communication terminal upon your access to the Website or a third-party website


2.Types and Purposes of Cookies, Etc.
2-1.Cookies, Etc. vitally necessary for the operation of the Website
These Cookies, Etc. are vitally necessary to use the features of the Website, such as switching between pages on the Website and access to secure pages. If you refuse these Cookies, Etc., the Website may not operate properly or may not execute your desired operations as requested by you.

2-2.Cookies, Etc. for effect measurement purposes
These Cookies, Etc. are used to collect and analyze information on your use of the Website, such as numbers of page views and your most frequently viewed pages. By using these Cookies, Etc., we continuously improve the Website so that it will display content tailored as much as possible to your interests.

2-3.Cookies, Etc. for ad delivery
In addition to Cookies, Etc. described in 2-1 and 2-2 above, we use Cookies, Etc. managed by us or third parties to deliver online ads, create analytical reports, and improve the Services, in accordance with this Policy and our Privacy Policy. If you do not wish to enable Cookies, Etc. for ad delivery, you may disable (opt-out) these Cookies, Etc. pursuant to the applicable procedure described in 3-2 or 4-2, as the case may be.


3.Cookies, Etc. Managed by Us
3-1. Through Cookies, Etc., we collect the following information upon your access to the Website or third-party websites. Such information does not include your personally identifiable information.
(1) Information relating to your communication terminal (geo-location information, ID information specific to your terminal, type of browser, information on software, etc.)
(2) IP address
(3) Referring URL
(4) URLs viewed and time stamp of time viewed

3-2. If you wish to stop ad delivery described above, please access Help pages of your browser or application and complete the relevant procedure by following the applicable steps. Even if ad delivery is stopped by completing the procedure, normal banner ads, etc. delivered without the use of Cookies, Etc. will continue to be displayed. You may have to opt-out these Cookies, Etc. again in such cases as where you change your browser or application, delete Cookies, Etc., or switch over to a new communication terminal.


4.Cookies, Etc. Managed by Third Parties
4-1. Collection and use of information through Cookies, Etc. managed by third parties may take place for the purpose of delivering our business partners’ ads on the Website or delivering our ads for the Services on third-party websites through our contractors. Details of such third-party Cookies, Etc. and information to be collected through them are subject to such third parties’ respective privacy policy and other applicable rules.

4-2. If you wish to stop ad delivery described above, please access the relevant third party’s opt-out page and complete the relevant procedure by following the applicable steps.


5.How to Manage Cookies, Etc.
While most browsers and applications automatically enable Cookies, Etc., you can, at your own option, refuse Cookies, Etc. or delete cookies stored in your communication terminal. For specific procedures, please check the Help menu, etc. of your browser or application. Please note that if you delete Cookies, Etc., the Website may not operate normally.


Revised on September 1, 2018